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FAQ

Find answers on frequently asked questions about shipping, order status, returns, product info and more!

Ordering

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Online orders are processed within 2-3 business days.

Within 2-3 business days of placing an order you will receive confirmation via email an appropriate tracking number and expected delivery date for your order. If you would like to track your order directly from UPS click here.

You can also contact UPS at 1-800-742-5877 or visit the UPS website at: www.ups.com.

You may not add to an existing order. You must place a separate order.

Pickup orders cannot be placed online. If you would like to place a pickup order please call 888.887.8738. Note: Pickups are only available at our MA distribution center. 

We accept Visa, Master Card and Discover. We also take PayPal payments, but not on our website.

Order must be pre-paid with Pay Pal, Western Union or wire transfer.

In accordance with various state and local laws, Sureshot Redemption is required to charge sales tax in certain states. Sureshot Redemption does not benefit from the collection of sales taxes and all taxes collected are remitted to the appropriate taxing jurisdiction.

Sureshot Redemption collects sales tax in:
Arizona , Alabama, Arkansas, California, Colorado, Connecticut, Washington D.C., Florida, Georgia, Hawaii, Idaho, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, New Jersey, New York, Nevada, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, Wyoming.

Taxes on your online order confirmation are estimated. Actual taxes charged will be calculated when your order is shipped and based on where the order is being shipped.

Purchases shipped to states that Sureshot Redemption does not collect sales tax in may be subject to sales and use tax unless it is specifically exempt from taxation. Many states require purchasers to file a sales/use tax return annually and report taxable purchases that were not taxed. Contact your state’s Department of Revenue for more information regarding remittance of sales/use tax.

This policy is subject to change as state laws regarding sales tax continue to change. Sureshot Redemption is committed to complying with state and local tax laws and will continue to monitor and update this policy as those laws change.

For information on resale or exemption certificates, please see the below FAQ topic: What if I'm tax exempt or a reseller?

In order to comply with the various state and local tax law requirements, we are required to retain in our files, a properly executed exemption certificate from all customers who claim a sales/use tax exemption. As a seller, if we do not have a properly completed certificate, we are obligated to collect the sales tax for the state in which the purchase was delivered.

If you qualify for tax exempt status, we need a copy of your tax exempt or resale certificate for the state your ordered is being shipped to.

Please send your tax-exempt certificate or resale certificate along with your customer number to:
Email: sales@sureshot-redemption.com

Fax:  909.773.1760
Mailing Address:
Sureshot Redemption
Attn: Sales Tax
3350 Shelby Street, Suite 370
Ontario, CA 91764

Orders will be shipped and charged tax if we do not have a tax-exempt certificate on file. If you have a certificate and would like a credit for sales tax that was charged on an order that was already placed, please submit the certificate along with a copy of the invoice. Once the certificate has been approved, we will issue a credit for taxes collected on that invoice.

If you have any questions on our sales tax and exemption policies, please contact us at 909.923.5700.

Once the order is invoiced you may contact customer service and a copy can be emailed, faxed or mailed to you.

You can reorder an entire order. Login to your account, then go to the My Orders page under My Account. Click on the order number you wish to reorder, double check that you want to reorder that exact product and quantity, then click Reorder and continue the checkout process.

Product Information

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If you have a question on any product, please call customer service at 888.887.8738 or contact us and we will respond as soon as possible.

One (1) gross = 144 pieces.

One (1) dozen = 12 pieces.

Licensed items are for amusement sale only. If you have any questions regarding licensed items please call sales at 909.923.5700.

If you have a sales representative, please issue images through him/her. If you do not have a sales rep please email your request to sales@sureshot-redemption.com where your request will be reviewed for approval.  When requesting an image, please include your name, company, email, phone number and item number.

Shipping

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For destinations not included on the shipping map in the Shipping Times section, please call customer service for delivery and freight estimates.

Online orders are Ground shipping only. Any express orders must be placed over the phone. 

Note: For Alaska, Hawaii, Puerto Rico and Virgin Islands orders please call.

We ship our products almost anywhere in the world. The actual cost of shipping depends on the weight and size of the boxes in your order. Duties and taxes are the responsibility of the customer when shipping to Canada and of the recipient when shipping to another country.

You can visit our web page and select the items you want. You can then select the shopping cart with your mouse and copy and paste it into an email or an MS Word document. Email a copy of the cart to sales@sureshot-redemption.com and customer service will reply with your total amount including shipping.

We accept wire transfers as a payment option, customers from overseas transfer money into our bank account and pre-pay the order before shipping. Please include a complete shipping address with contact information.

All orders are shipped from our warehouse in Fall River, Massachusetts. Please allow 2-3 business days after order completion for the processing of your order.

After your order has been processed, you will receive an email confirmation with corresponding tracking number and expected delivery date. 

Tracking

You can track your order direct through UPS website www.UPS.com or by calling 800-742-5877 or Federal Express website www.FEDEX.com or by calling 800-463-3339, depending on the shipping method used.

Rush Orders

Orders placed on-line are not available for rush delivery.
All orders must be placed over the phone (888.887.8738).

Orders placed online are not available for rush delivery. For rush delivery you must call 888.887.8738.  (Customer Service hours are Monday through Friday 8:00 AM - 5:00 PM PT).

We do not accept P.O. Boxes as valid shipping addresses.

Yes. In your account you may set up multiple shipping addresses for your orders to be shipped to.

Returns

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All returns and refunds must be requested within 5 days of receipt of shipment.

To report a problem with your shipment, please contact our customer service department at 888.887.8738. Please be sure to keep the original packing material and packing slip. Some returns may be subject to a restocking fee and you may be responsible for the cost of the return freight. This charge may apply to refused shipments as well. Please contact our Customer Service department for more details concerning your return.

Account Help

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On the Account Login Page, under My Account, click the link under Forgot Your Password? You will then be prompted to enter your email address and a privacy code, then submit the form.  A new temporary password will be sent to you within an hour.

You can view your order history for any order that you have placed with us online.  Login, go to My Account and choose My Orders.  All orders place online will be displayed, just click on the Order Number you'd like to review.  

On the Account Login Page, under My Account, click the link under Forgot Your Password? You will then be prompted to enter your email address and a privacy code, then submit the form.  A new temporary password will be sent to you within an hour.

Check all of your junk and spam emails. If you have received any emails from Sureshot Redemption in these folders please add us to your safe sender list. If you still have not received your password, please email sales@sureshot-redemption.com.

Please email sales@sureshot-redemption.com and we will update the email/user name on your account.

If you are new customer please download our Credit Application. If you are an existing Sureshot Redemption customer and have terms please email sales@sureshot-redemption.com and we will update your online account.

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